Operations
BID Camborne has negotiated on behalf of its levy payers with Cornwall Council, Camborne Town Council and the Police so we are all clear on what services and standards should be provided.
We need your help to keep our town in good shape.
If you see anything that needs to be addressed in terms of crime, public safety, cleanliness and maintenance, please use the contacts card to report it which can be downloaded here
Further information can be found below including a map showing the BID Camborne boundary (scroll to the bottom of this page).
Street Cleaning. Read more....
Email: refuseandrecycling@cornwall.gov.uk
To report issues contact: Phone: 0300 1234 141
The Standards:
The BID area has 2 zones –Zone 1, which is High Intensity of Use and Zone 2 Medium intensity of use – please see map.
Zone 1 standards: Should have no litter or detritus, with maximum cleaning of twice per day. It should be cleaned by 6pm if reported before 1pm or by 1pm the next duty day if reported between 1pm and 6pm on the previous day.
Zone 2 standards: Should have no litter or detritus, with maximum cleaning of once per day. If reported an issue should be sorted by 6pm of the following day.
Highway Maintenance & Street Lighting - read more....
Cornwall Council is the responsible authority.
Email: roadstransportandparking@cornwall.gov.uk
To report issues contact: Phone: 0300 1234 222
Co-ordination of street works for utilities is shown at www.elgin.co.uk
The Standards:
Cornwall Council has a duty to maintain the highway for the safe use of the public. Different repair standards apply to different roads.
- Gully emptying is scheduled for once per year.
- Traffic signals and crossings should be repaired within 12 hours
- Street lighting faults have a target repair period of 5 working days
- This department is responsible for Rosewarne & Rosewarne extension car parks
- This department is responsible for the licence management of skips, scaffolds and tables and chairs for pavement cafes.
Grassland Maintenance & Flowerbeds - read more....
Email: roadstansportandparking@cornwall.gov.uk
To report issues contact: Phone: 0300 1234 202
Cornwall Council is the responsible authority.
The Standards:
Grass verges are cut on a 4 weekly basis.
Flowerbeds are weeded on a 4 weekly basis and planting will be made good when damaged.
Public Toilets at Gurneys Lane and Rosewarne Car Park - read more....
Email: envmanagement@cornwall.gov.uk
To report issues contact: Phone: 0300 1234 202
Cornwall Council is the responsible authority.
Email: envmanagement@cornwall.gov.uk
The Standards:
The public toilets should be kept clean, tidy and in good working order throughout the scheduled opening hours.
Street Furniture; Benches & Bins - read more....
Email: cambornetc@cornwall.gov.uk
To report issues contact: Phone: 01209 612406
Camborne Town Council owns the majority of the street furniture (benches and bins) in town. They should be in good clean condition.
Crime & Anti-Social Behaviour - read more....
Devon and Cornwall Police and Cornwall Council both hold responsibilities for dealing with anti-social behaviour. The Police are responsible for dealing with crime.
To report issues contact:
Police email: Camborne@devonandcornwall.pnn.police.uk
Police Emergency: 999
Police – non-emergency: 101 (15p charge for calls to this number)
Police reporting 01209 611247
Cornwall Council Anti-Social Behaviour Team: 0300 1234 232
Alternatively visit safercornwall.co.uk and complete the ASB Online Reporting Form.
The Standards:
Anti Social Behaviour is acting in a way “that causes or is likely to cause harassment, alarm or distress to one or more persons not of the same household.”
Examples of this behaviour include verbal abuse, vandalism, joyriding, noise nuisance, criminal damage, assault, throwing missiles, underage drinking, engaging in threatening behaviour in groups or harassment of residents or passers-by.
Cornwall Council has a small team of dedicated ASB Caseworkers who work closely with Devon and Cornwall Police in investigating and dealing with anti-social behaviour. This team is expected to deal with perpetrators of ASB but also offer support to victims to ensure they are fully involved and supported through the most serious ASB cases.
ASB caseworkers are responsible for dealing with individuals committing acts of anti-social behaviour through the use of an ASB warning and a behaviour monitoring process, which aims to prevent further acts of ASB. Early intervention and prevention of ASB is far more effective than allowing ASB to continue for a period of time before reporting.
Your local ASB Caseworker for Camborne is Dorian Thomas who is based at Camborne Police Station.
How and when do I pay my bill?
Cornwall Council collects the levy on behalf of BID Camborne.
Your annual bill will be sent to you in March to be paid by 1st April each year.
Information on how to pay will be provided on the reverse of the bill.
The payment phone number is 0300 1234 171 and Option 3 for BID Payments.
If your bill is not paid by 1st April then a reminder bill will be issued to you.
If you have not paid your bill by the end of May your account will be put into debt recovery by Cornwall Council. If your account goes into debt recovery it will incur additional charges. Please contact Cornwall Council or BID Camborne with any queries or issues regarding billing.
These charges are as follows:-
- A £60 charge will be added if you are summonsed to court, but pay before going to court.
- An additional £20 charge will be added if your account is taken to court, so £80 in total.
- If your account is taken to court, bailiffs will be appointed to recover the debt, which may incur more charges.
BID Boundary
If your business is located within the boundary, then you are included in the BID area.
Every business, within the boundary, is liable for a 2% levy of rateable value (or a minimum £100 per year for any business with the rateable value of less than £5,000).
In return, BID Camborne provides a wide range of business benefits, including promoting the town and its businesses, organising special events, supporting and facilitating advice and training and lobbying on important issues.
